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My Hub is not turning on

If your Hub is not turning on, please follow these steps:

1) Please make sure you've unplugged Elvie Pump as it won't turn on when connected to the charger.

2) Please take the charging cable provided and plug directly into the USB port of turned on laptop or desktop computer and leave to charge for five minutes. This is the most reliable power source and will rule out any plugs or extension cords as the cause of the issue.

3) If there are no lights while charging or the pump won't turn on Elvie Pump please contact us so one of our team can resolve this for you, including sending a replacement Hub if necessary.

More questions?

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