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Elvie Pump is designed to be worn with your standard nursing bra. Elvie Pump needs to be firmly pressed against your breast, there should be no gaps between Elvie Pump and your breast.
Each and every bra has a different level of support, so make sure to get the compression right before each session. If you are using a particularly structured and inflexible bra, the Bra Adjuster may be used to create more room.
The Hub (pump mechanism) has a two year warranty. In the unlikely event that the Hub develops a fault, please contact our customer care team on email@example.com and we'll be happy to help, including providing a replacement if necessary. The washable components have a 90 day warranty. The warranty is valid as long as you have proof of purchase from an authorized retailer and applies from the date of purchase. Please note Elvie Pump is a single user product so use by more than one person, including purchasing second hand, will invalidate the warranty.
See the complete warranty wording.
The Hub: electronics care
Keep the hub dry
The Hub contains electronics which should be kept dry. A clean, damp cloth can be used to clean the Hub. The black semicircle on the base of the Hub monitors milk volume. Please keep this area dry and clear of residue. Any other cleaning method will be classed as misuse under the warranty.
Cleaning washable components that come into contact with milk prevents the build up of dry milk residue, which can cause the growth of bacteria that may be harmful to you and your baby.
Before first use
You should clean and sterilize all washable components before first use.
Clean washable components
- Rinse in cold, clear water (approx 20°C / 68°F)
- Wash in warm water (approx 30°C / 86°F) using mild dishwashing soap and wipe afterwards with a clean cloth
- Rinse with cold, clear water (approx 20°C/ 68°F) for 10-15 seconds
Place on the top shelf of the dishwasher
Sterilize washable components
Boil in water for five minutes
Suitable for microwave, steam or cold water sterilizing methods. We do not recommend microwave or steam sterilizing for more than five minutes. However, you should always refer to the manufacturers instructions.
Dry completely before assembly
We work with Durable Medical Equipment (DME) suppliers Aeroflow Breastpumps, Healthy Horizons and MilkMoms who all partner with insurance providers to offer Elvie Pump via their plans. Check the Aeroflow website to see if you are eligible for Elvie Pump via your insurance provider or please contact your insurance provider directly as they will have information that is specific to you.
Elvie Pump comes with a 24mm and 28mm Breast Shield (often called a flange), a pack of two 21mm Breast Shields is also available to purchase.
Our Breast Shields are sized based on the width of the base of your nipple. You can measure the width of the base of your nipple with a ruler. The Breast Shield sizes are as follows:
- Base of nipple width between approximately 16mm and 18mm = 21mm breast shield
- Base of nipple width between approximately 18mm and 21mm = 24mm breast shield
- Base of nipple width between approximately 21mm and 25mm = 28mm breast shield
The size of your nipple may change over the course of your breastfeeding journey, so please keep the other Breast Shields that are included in the box in case you need them at a later date.