Troubleshooting

I can't turn on notifications / reminders on my iPhone

1) Please delete and reinstall the Elvie Trainer app. You won't lose your data as you can simply sign into your existing account once you reinstall

2) If you're still having an issue, go to Settings > Notifications, select the Elvie Trainer app and make sure that Notifications are turned on

3) You might have Banners turned off. Go to Settings > Notifications, select the Elvie Trainer app and turn on Show as Banners

4) Make sure that you’re signed in to your Apple ID. Go to Settings > iTunes & App Stores and enter your Apple ID and password

5) Make sure that Do Not Disturb is turned off. Go to Settings > Do Not Disturb and turn it off

More questions?

Send our customer care team an email:

questions@elvie.com