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1. Contact information

Contact information such as your name, phone number, e-mail address and shipping address.

How we may use this information

We may use this information to process and ship the products you have ordered to you. The processing is necessary for the performance of a contract with you and to take steps prior to entering into a contract with you.

We may use this information to deal with any enquiries, support requests or complaints made by relating to our Site or your product orders. The processing is necessary for our legitimate interests, namely administering the Site, and for communicating with you effectively to respond to your queries, support requests or complaints.

We may use this information to communicate with you, including sending service-related communications, such as updates about your order. The processing is necessary for the performance of a contract with you.

We may use this information to send you surveys or requests for feedback about your experience of the Site. We will only use your personal information in this way to the extent you have given us consent to do so.

We may use this information to send you unsolicited marketing communications in accordance with your preferences We will only use your personal information in this way to the extent you have given us consent to do so.

Recipients of this information

We may share this information with:

  • our fulfilment partners, 3P Logistics Limited and/or DXC Technology Company and their affiliates in order to fulfil your order;
  • our marketing email service provider, The Rocket Science Group LLC d/b/a/ Mailchimp, in order to send you marketing and service- related communications ;
  • our customer support management platform provider, Freshworks, Inc in order to process any support requests or queries that you send to us;
  • our payment services provider, PayPal (Europe) S.à.r.l. et Cie, S.C.A. (trading as Braintree), in order to process your payments;
  • our survey and review service provider, Bazaarvoice, Inc, in order to send you surveys and obtain your feedback in relation to our products and services.

2. Transaction information

Transaction information such as the products you order from our Site, as well as the date and time of your transaction.

How we may use this information

We may use this information to process and ship the products you have ordered to you. The processing is necessary for the performance of a contract with you.

We may use this information to process any warranty claims you may submit to us, including the exercise of your rights under applicable law. The processing is necessary for the performance of a contract with you.

We may use this information to deal with any support requests in relation to the products you have ordered, including queries about the delivery process. The processing is necessary for our legitimate interests, namely providing customer support.

We may use this information to determine products and services that may be of interest to you. The processing is necessary for our legitimate interests, namely to inform our marketing.

We may use this information to identify fraudulent transactions. The processing is necessary for our legitimate interests, namely the detection and prevention of fraud.

Recipients of this information

We may share this information with:

  • our fulfilment partners, 3P Logistics Limited and/or DXC Technology Company and their affiliates in order to fulfil your order;
  • our marketing email service provider, The Rocket Science Group LLC d/b/a/ Mailchimp, in order to send you marketing and service-related communications;
  • our customer support management platform provider, Freshworks, Inc in order to process any support requests or queries that you send to us;
  • our payment services provider, PayPal (Europe) S.à.r.l. et Cie, S.C.A. (trading as Braintree), in order to process your payments;
  • our survey and review service provider, Bazaarvoice, Inc, in order to send you surveys and obtain your feedback in relation to our products and services.

3. Payment information

Payment information, such as your credit or debit card, billing address, and other information such as date and time of your transaction.

How we may use this information

We may use this information to process the payments you make on the Site. The processing is necessary for the performance of a contract.

We may use this information to identify fraudulent transactions.The processing is necessary for our legitimate interests, namely the detection and prevention of fraud.

Recipients of this information

We may share this information with:

  •  our payment services provider, PayPal (Europe) S.à.r.l. et Cie, S.C.A. (trading as Braintree), in order to process your payments.

4. Correspondence, comments and opinions

Correspondence, comments and opinions. When you contact us directly, e.g. by email, phone, through our social media channels or when you complete an online form, we will record your comments and opinions.

How we may use this information

We may use this information to address your questions, issues and concerns. The processing is necessary for our legitimate interests, namely communicating with users and responding to queries, complaints and concerns.

We may use this information to develop new products and features available on our Site or otherwise improve our Site. The processing is necessary for our legitimate interests, namely developing and improving our Site.

We may use this information to determine products and services that may be of interest to you. The processing is necessary for our legitimate interests, namely marketing.

We may use this information to send you solicited marketing communications and other information in response to your enquiries. The processing is necessary for the performance of a contract and to take steps prior to entering into a contract.

We may use this information to send you unsolicited marketing communications in accordance with your marketing preferences. We will process your personal information for this purpose to the extent that you have given us consent to do so.

Recipients of this information

We may share this information with:

  • our marketing email service provider, The Rocket Science Group LLC d/b/a/ Mailchimp, in order to send you marketing and service-related communications;
  • our customer support management platform provider, Freshworks, Inc in order to process any support requests or queries that you send to us;
  • Facebook Ireland Limited and its affiliates, if you contact us through Facebook messenger or via our Facebook page, in order to communicate with you.

5. Information received from third parties, such as social networks

Information received from third parties, such as social networks. If you interact with us through a social network, we may receive information from the social network such as your name, profile information, and any other information you permit the social network to share with third parties. The data we receive is dependent on your privacy settings with the social network.

How we may use this information

We may use this information to communicate with you and to address your questions, issues and concerns. The processing is necessary for our legitimate interests, namely communicating with users and responding to queries, complaints and concerns.

We may use this information to inform our marketing, such as through "Facebook Lookalike Audiences". The processing is necessary for our legitimate interests, namely informing our direct marketing.

Recipients of this information

We may share this information with:

  • our marketing email service provider, The Rocket Science Group LLC d/b/a/ Mailchimp, in order to send you marketing and service-related communications;
  • our customer support management platform provider, Freshworks, Inc in order to process any support requests or queries that you send to us.

6. Your preferences and subscriptions

Your preferences and subscriptions, such as whether you have subscribed to any newsletters and your preferences set for notifications and marketing communications.

How we may use this information

We use this information to provide notifications, send news, alerts and marketing communications where you have asked us to do so, or where you have consented. The processing is necessary for our legitimate interest, namely ensuring the user receives the correct marketing and other communications.

We use this information to ensure that we comply with our legal obligation to send only those marketing communications which you have requested or to which you have consented. The processing is necessary for compliance with a legal obligation to which we are subject.

Recipients of this information

We may share this information with:

  •  our marketing email service provider, The Rocket Science Group LLC d/b/a/ Mailchimp, in order to send you marketing and service-related communications.

7. All personal information

All personal information set out above.

How we may use this information

We may use all the personal information we collect to operate, maintain and provide to you the features and functionality of the Site, to communicate with you, to monitor and improve the Site and our business, and to help us develop new products and services. The processing is necessary for our legitimate interests, namely to administer and improve the Site.