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Elvie Limited Warranty for the United States

At Chiaro Technology Limited (“Chiaro”), we stand behind the Elvie Products. All of our products are backed by a limited manufacturer’s warranty against any defects in materials and/or workmanship, when used in accordance with the product instructions for the respective warranty periods outlined below:

Product*

Elvie Trainer

two (2) years from date of purchase by the original, end-user purchaser

Elvie Pump

Hub = two (2) years from date of purchase by the original, end-user purchaser

Washable components = ninety (90) days from date of purchase by the original, end-user purchaser

Elvie Pump Accessories

ninety (90) days from date of purchase by the original, end-user purchaser

Elvie Curve

ninety (90) days from date of purchase by the original, end-user purchaser

Elvie Catch

ninety (90) days from date of purchase by the original, end-user purchaser

Elvie Stride

Hub = two (2) years from date of purchase by the original, end-user purchaser

All other components = ninety (90) days from date of purchase by the original, end-user purchaser

Elvie Stride Accessories

ninety (90) days from date of purchase by the original, end-user purchaser

Elvie Stride Plus

Hub = two (2) years from date of purchase by the original, end-user purchaser

All other components and accessories = ninety (90) days from date of purchase by the original, end-user purchaser

* Please note: Not all products are available in all territories.

  These warranty periods shall run from the date of original purchase. Because Chiaro cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to original purchasers of Elvie Product(s) that were purchased from Chiaro or a Chiaro authorized seller in the United States, unless otherwise prohibited by law.  Chiaro reserves the right to reject warranty claims from purchasers for Elvie Product(s) purchased from unauthorized sellers, including unauthorized Internet sites. The warranty is also limited to the original, end-user purchaser. This warranty does not cover cosmetic deterioration or damage caused by general wear and tear, physical or natural destruction, accident, misuse, neglect, alteration to the product or other external causes. Many of the Elvie Products are single-user products. Use by more than one person may present a health risk and voids the warranty. As this is a single-user product, it may only be returned for a refund within 30 days of purchase provided it is new, unopened, unused, and in its original packaging with the manufacturer’s factory seal still intact.

Any warranty claims must be supported with reasonable evidence, including proof of date of purchase, alongside these warranty conditions. Chiaro reserves the right to a reasonable period of investigation to establish the cause of the defect.  

If you wish to make a warranty claim, please contact Chiaro at questions@elvie.com and/or 508 300-9989 and have information available regarding where and when you purchased your Elvie Product(s). If your request is approved, we will provide further guidance relating to providing your proof of purchase or any returns. Please note that, if applicable, you are responsible for costs incurred in mailing your product and/or proof of purchase.

Chiaro will repair or replace a defective Elvie Product(s) that is covered by this warranty. In the event that Chiaro decides to provide a replacement, any replacement will not renew or extend the duration of this warranty.

There are no warranties which extend beyond those stated herein.  Any implied warranties that may be applicable to the Elvie Product(s), including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty.  Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.  Under no circumstances shall Chiaro be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability.  Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

If you have any questions about whether a seller is authorized, call us at 508 300-9989 or email us at questions@elvie.com.

If you would like a physical copy of this warranty, feel free to print this webpage, call us at 508 300-9989, or write us at Elvie - Chiaro Technology, Office Manager, 184 7th Ave, Unit #107, New York, NY 10011, and we’d be happy to send you a copy. 

Effective Date: 8 March 2022