To be notified when Elvie Pump becomes available again, please join the wait list here.
Yes, you can use Elvie Pump without the app, but the app will allow you to access Elvie Pump's smart features, including remote control, live milk monitoring and viewable pumping session history.
Elvie Pump is designed to be worn with your standard nursing bra. Elvie Pump needs to be firmly pressed against your breast, there should be no gaps between Elvie Pump and your breast.
Each and every bra has a different level of support, so make sure to get the compression right before each session. If you are using a particularly structured and inflexible bra, the Bra Adjuster may be used to create more room.
The Hub (pump mechanism) has a two year warranty. In the unlikely event that the Hub develops a fault, please contact our customer care team on firstname.lastname@example.org and we'll be happy to help, including providing a replacement if necessary. The washable components have a 90 day warranty. The warranty is valid as long as you have proof of purchase from an authorised retailer. Please note Elvie Pump is a single user product so use by more than one person, including purchasing second hand, will invalidate the warranty.
The Hub: electronics care
The Hub contains electronics which should be kept dry. A clean, damp cloth can be used to clean the Hub. The black semicircle on the base of the Hub monitors milk volume. Please keep this area dry and clear of residue. Any other cleaning method will be classed as misuse under the warranty.
Cleaning washable components that come into contact with milk prevents the build up of dry milk residue, which can cause the growth of bacteria that may be harmful to you and your baby.
You should clean and sterilize all washable components before first use.
Clean washable components
- Rinse in cold, clear water (approx 20°C / 68°F)
- Wash in warm water (approx 30°C / 86°F) using mild dishwashing soap and wipe afterwards with a clean cloth
- Rinse with cold, clear water (approx 20°C/ 68°F) for 10-15 seconds
Place on the top shelf of the dishwasher
Sterilize washable components
Boil in water for five minutes
Suitable for microwave, steam or cold water sterilizing methods. We do not recommend microwave or steam sterilizing for more than five minutes. However, you should always refer to the manufacturers instructions.
Dry completely before assembly