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Getting started
- How do I assemble Elvie Pump?
- How do I charge Elvie Pump?
- How and when do I clean and sterilize Elvie Pump before using it for the first time?
- How do I download the Pump with Elvie app?
- Why do I need an account to use the app?
- How do I connect Elvie Pump to the app?
- Can I use Elvie Pump without the app?
- How do I know what mode my Elvie Pump is in?
- How do I end my session?
- How do I change the intensity setting?
- What intensity setting do you recommend?
- How do I change a bottle during a session?
- Do I need to massage my breast before using Elvie Pump?
- How do I switch sides with a single Elvie Pump?
- How do I take my Elvie Pump apart?
- How do I know which Breast Shield size to use?
- How do I place Elvie Pump on my breast and align my nipple correctly?
- What positions can I use Elvie Pump in?
- Do I need a special bra to use Elvie Pump?
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Using Elvie Pump
- How should I store my milk?
- How do I charge Elvie Pump?
- How should I store Elvie Pump over a long period of time?
- How and when do I clean and sterilize Elvie Pump?
- How do I download the Elvie Pump app?
- How should I store my Elvie Pump between sessions?
- Can more than one person use Elvie Pump?
- Can I use Elvie Pump without the app?
- How do I know what mode my Elvie Pump is in?
- How do I end my session?
- How do I change the intensity setting?
- What intensity setting do you recommend?
- How do I change a bottle during a session?
- Do I need to massage my breast before using Elvie Pump?
- How do I switch sides with a single Elvie Pump?
- How do I take my Elvie Pump apart?
- How do I know which Breast Shield size to use?
- How do I place Elvie Pump on my breast and align my nipple correctly?
- What positions can I use Elvie Pump in?
- Do I need a special bra to use Elvie Pump?
- Milk volume estimates
- Can I use Elvie Pump if I have an implanted device?
- Can I use Elvie Pump while pregnant?
- Is the Bluetooth safe?
- What charging adapter should I use with Elvie Pump?
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Using Pump with Elvie app
- Why do I need an account to use the app?
- How do I download the Pump with Elvie app?
- How do I connect Elvie Pump to the app?
- Can I use Elvie Pump without the app?
- How do I know what mode my Elvie Pump is in?
- How do I end my session?
- How do I change the intensity setting?
- Milk volume estimates
- How do I change mode on the app?
- How do I pump using the app?
- Connect to a new Pump
- Reconnecting a Pump
- How can I save my intensity settings?
- How can I dim the play/pause light on the Hub?
- What is a pumping rhythm and how does it work?
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Troubleshooting
- I'm not getting enough milk
- How to upgrade your Elvie Pumpâs firmware
- The Bottle Release button (the circular part on the bottom of the Hub which connects to the button on the front) has broken or cracked
- How do I get the bottle release ring out?
- My Bottle or Breast Shield are bent or misshapen
- Elvie Pump is making a noise
- Milk is leaking from Elvie Pump
- My Hub won't turn off and none of the buttons work
- My Elvie Pump loses battery too quickly
- How do I track my elvie.com order?
- I can't connect my Elvie Pump to the app
- I need to cancel my order or amend my address
- My Elvie Pump is heating up
- The milk volume estimation in the app is incorrect
- The timer in the Elvie Pump app is displaying an incorrect number
- The left right lights on my Hub are not working
- My Elvie Pump isn't turning on or isn't charging
- How do I find out what firmware version I have on my Elvie Pump?
- Pumping Rhythms Troubleshooting
- Legal and warranty information
How to upgrade your Elvie Pumpâs firmware
Your Elvie Pump is smart. This means that we can improve its performance with regular firmware upgrades. Keeping your Pumpâs firmware up to date is really important. It will give you access to all our latest innovations and improvements.
This page explains how to upgrade your firmware.
If you need more help, there are some useful links at the bottom of the page.
Getting ready for an upgrade
The only way to upgrade your Pumpâs firmware is by using the Pump with Elvie app. If you donât have it on your phone, you need to download it now.
You will also need to set up an Elvie account. This is free and can be done from the app.
Starting a firmware upgrade
Fully charge your Elvie Pump
Turn it on and connect your Pump to the app
If you are prompted to upgrade your firmware, tap âyesâ to upgrade
You will get a notification to let you know how long your upgrade will take. It will be between 2 and 10 minutes depending on your existing firmware
While you are making this upgrade, both your Pump and your phone will be out of action
If you have not been prompted to upgrade your firmware, check for a red icon next to âAccountâ in the app menu.
If you have fully charged your Elvie Pump and do not see the red icon next to the word âAccountâ you are on the latest version of the firmware. No further action is needed.
If you see the red icon, you have two options. The first is a background upgrade:Â
With the Pump connected, wait for up to 10 minutes
You can use your phone and Pump during this time, just be sure to keep them connected
During the 10 minute period, you will be prompted to upgrade in the app
Your upgrade will take 2 minutes. During this time you will not be able to use your Pump or⨠your phone
You will need to repeat this process on both Pumps if you use two
or
You can trigger an upgrade manually if you would like to. To do this, tap the red icon. The upgrade will take between 2 and 10 minutes depending on your existing firmware. You will not be able to use your phone or Pump during this time.