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Pumping Rhythms Troubleshooting

I have an Android phone and I don’t see SmartRhythmTM pumping on my app. What can I do? SmartRhythmTM pumping is only available for iOS at the moment, but we are working to make it more widely available in the future.

I have Elvie Stride and I don't see SmartRhythmTM pumping on my app. What can I do?

SmartRhythmTM pumping is only available on Elvie Pump.


I tried a new SmartRhythmTM, but now I want to return to the Elvie Original Rhythm (Single-Switch). What should I do?

If your Pump is connected to your app, select “Single-Switch” from the rhythms menu and press “update.” This will restore the Elvie original rhythm to your pump.

If your Pump is not connected to your app, you can change your pump back to the original rhythm by performing a factory reset. To factory reset your pump follow these steps:

Ensure your Pump is turned on.

Press and hold both the + and - buttons simultaneously for 5 seconds.


You will need to reconnect your pump to the app after a factory reset.

My Pump won’t update with my chosen Rhythm. What can I do?

Make sure that your phone and pump are charged and in close proximity to eachother. If your selected rhythm does not transfer over from your app to your pump please follow these steps:

  • Forget your pump from your Pump with Elvie app

  • Forget your pump and from your phone’s Bluetooth menu.

  • Re-connect your Pump

Press the rhythms button from the control screen.


My rhythms menu isn’t loading, can I still pump?

If you are an iOS user and the rhythms menu won’t load for you in the Pump with Elvie app, please contact customer care. In the meantime, you will still be able to continue with a pumping session as normal.

More questions?

Contact us