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Do you accept opened returns?

 Elvie Catch is an intimate product. For hygiene and safety reasons, it can only be used by one person.

This means that once the tamper seal is broken, you will not be able to return it to us or to a retailer unless it is faulty. Please refer to our Terms of Sale for full details about your rights.

For your peace of mind, Elvie Catch has a 90 day warranty. For full details see elvie.com/warranty.

We also have a Customer Care Team who are ready and waiting to help answer any questions.

More questions?

Contact us