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I can't connect my Elvie Pump to the app

To connect to Elvie Pump can you please complete the following steps. It is very important that you complete the steps in this order:

1) Delete the Elvie Pump app and 'forget' your Pump(s) from the Bluetooth settings in your phone

For Android:

  • Open your phone settings
  • Open Bluetooth and make sure it is turned on
  • You'll see a list of paired devices, scroll the list and see if any pumps are listed
  • Tap the cog by the pump and an option to forget that pump will open up. Forget the pump

For iPhone:

  • Open your phone settings
  • Open Bluetooth and make sure it is turned on
  • You'll see a list of paired devices, scroll the list and see if any pumps are listed
  • Tap on the ‘i’ by the device name and click ‘Forget this device’

2) Restart your phone and reinstall the Elvie Pump app

3) Open the Elvie pump app and select 'Pump info' from the menu. At the bottom of the Pump info screen tap 'connect a new pump'. Follow the instructions to connect your pump

If you're still having an issue connecting Elvie Pump to the app please contact us so one of our team can help.



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