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Getting started
- How do I assemble Elvie Pump?
- How do I charge Elvie Pump?
- How and when do I clean and sterilize Elvie Pump before using it for the first time?
- How do I download the Pump with Elvie app?
- Why do I need an account to use the app?
- How do I connect Elvie Pump to the app?
- Can I use Elvie Pump without the app?
- How do I know what mode my Elvie Pump is in?
- How do I end my session?
- How do I change the intensity setting?
- What intensity setting do you recommend?
- How do I change a bottle during a session?
- Do I need to massage my breast before using Elvie Pump?
- How do I switch sides with a single Elvie Pump?
- How do I take my Elvie Pump apart?
- How do I know which Breast Shield size to use?
- How do I place Elvie Pump on my breast and align my nipple correctly?
- What positions can I use Elvie Pump in?
- Do I need a special bra to use Elvie Pump?
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Using Elvie Pump
- How should I store my milk?
- How do I charge Elvie Pump?
- How should I store Elvie Pump over a long period of time?
- How and when do I clean and sterilize Elvie Pump?
- How do I download the Elvie Pump app?
- How should I store my Elvie Pump between sessions?
- Can more than one person use Elvie Pump?
- Can I use Elvie Pump without the app?
- How do I know what mode my Elvie Pump is in?
- How do I end my session?
- How do I change the intensity setting?
- What intensity setting do you recommend?
- How do I change a bottle during a session?
- Do I need to massage my breast before using Elvie Pump?
- How do I switch sides with a single Elvie Pump?
- How do I take my Elvie Pump apart?
- How do I know which Breast Shield size to use?
- How do I place Elvie Pump on my breast and align my nipple correctly?
- What positions can I use Elvie Pump in?
- Do I need a special bra to use Elvie Pump?
- Milk volume estimates
- Can I use Elvie Pump if I have an implanted device?
- Can I use Elvie Pump while pregnant?
- Is the Bluetooth safe?
- What charging adapter should I use with Elvie Pump?
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Using Pump with Elvie app
- Why do I need an account to use the app?
- How do I download the Pump with Elvie app?
- How do I connect Elvie Pump to the app?
- Can I use Elvie Pump without the app?
- How do I know what mode my Elvie Pump is in?
- How do I end my session?
- How do I change the intensity setting?
- Milk volume estimates
- How do I change mode on the app?
- How do I pump using the app?
- Connect to a new Pump
- Reconnecting a Pump
- How can I save my intensity settings?
- How can I dim the play/pause light on the Hub?
- What is a pumping rhythm and how does it work?
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Troubleshooting
- I'm not getting enough milk
- How to upgrade your Elvie Pump’s firmware
- The Bottle Release button (the circular part on the bottom of the Hub which connects to the button on the front) has broken or cracked
- How do I get the bottle release ring out?
- My Bottle or Breast Shield are bent or misshapen
- Elvie Pump is making a noise
- Milk is leaking from Elvie Pump
- My Hub won't turn off and none of the buttons work
- My Elvie Pump loses battery too quickly
- How do I track my elvie.com order?
- I can't connect my Elvie Pump to the app
- I need to cancel my order or amend my address
- My Elvie Pump is heating up
- The milk volume estimation in the app is incorrect
- The timer in the Elvie Pump app is displaying an incorrect number
- The left right lights on my Hub are not working
- My Elvie Pump isn't turning on or isn't charging
- How do I find out what firmware version I have on my Elvie Pump?
- Pumping Rhythms Troubleshooting
- Legal and warranty information
Pumping Rhythms Troubleshooting
I have an Android phone and I don’t see SmartRhythmTM pumping on my app. What can I do? SmartRhythmTM pumping is only available for iOS at the moment, but we are working to make it more widely available in the future.
I have Elvie Stride and I don't see SmartRhythmTM pumping on my app. What can I do?
SmartRhythmTM pumping is only available on Elvie Pump.
I tried a new SmartRhythmTM, but now I want to return to the Elvie Original Rhythm (Single-Switch). What should I do?
If your Pump is connected to your app, select “Single-Switch” from the rhythms menu and press “update.” This will restore the Elvie original rhythm to your pump.
If your Pump is not connected to your app, you can change your pump back to the original rhythm by performing a factory reset. To factory reset your pump follow these steps:
Ensure your Pump is turned on.
Press and hold both the + and - buttons simultaneously for 5 seconds.
You will need to reconnect your pump to the app after a factory reset.
My Pump won’t update with my chosen Rhythm. What can I do?
Make sure that your phone and pump are charged and in close proximity to eachother. If your selected rhythm does not transfer over from your app to your pump please follow these steps:
Forget your pump from your Pump with Elvie app
Forget your pump and from your phone’s Bluetooth menu.
Re-connect your Pump
Press the rhythms button from the control screen.
My rhythms menu isn’t loading, can I still pump?
If you are an iOS user and the rhythms menu won’t load for you in the Pump with Elvie app, please contact customer care. In the meantime, you will still be able to continue with a pumping session as normal.