Elvie Pump is backed by a limited manufacturer’s warranty against any defects in materials and/or workmanship: the Hub for two (2) years and the washable components for 90 days from the date of original purchase. Defects discovered within the warranty period should be report to Chiaro Technology Limited, “Chiaro”. Chiaro reserves the right to a period of investigation to establish the cause of the defect and may exercise its discretion in determining whether or not to replace free of charge.
This warranty does not cover cosmetic deterioration or damage caused by general wear and tear, physical or natural destruction, accident, misuse, neglect or other external causes. Any attempt to take the Hub apart will invalidate this warranty. The warranty does not cover purchases from non-authorized resellers.
Any warranty claims must be supported with reasonable evidence, including proof of date of purchase, alongside these warranty conditions. Chiaro must be notified of any defects. We will then provide you with a Return Merchandise Authorization number, which must be displayed on the outside packaging. In the event that Chiaro decides to provide a replacement, any replacement will not extend the life of this warranty.
This is a single-user product. Use by more than one person may present a health risk and voids the warranty.
Please keep your proof of purchase in the event that you need to contact customer care.